Sr Tier 3 Supp Liberty It Solutions Llc
Company Values
Our success depends on our people. What connects us, unites us and makes us 'us' is the passion and pride we have for creating moments that matter for our customers. So, wherever you choose to start your career at Liberty Latin America, we're all guided by a shared vision, philosophy and principles that enable us to bring our culture to life. We do it the best and we do it with spirit.
- Risk taking We're empowered to take risks for our customers and each other. Making mistakes is OK.
- Respectful We treat others like we want to be treated. It is nice to be important, but it is more important to be nice.
- Honest We're honest with others but, more importantly, we are honest with ourselves.
- Hardworking We work hard for our customers, colleagues and investors.
- Disciplined We're consistent and we measure our performance. Commitments matter to us.
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Quote
What I love about our culture is the opportunities we create for our employees to grow their careers with us and the passion we have for growth. I love seeing people stretch and challenge themselves, working outside of their comfort zone and flourishing as a result. Doing great things for their self development, their families, our business and our customers.
Kerry Scott, Chief People Officer
Job Description
What's The Role
The Senior Engineer Operations Support Systems leads requirements gathering, configuration, testing, deployment Tier-3 support and vendor. He/she will coordinate and collaborate with all IT and business teams to deliver complete and integrated product solutions supporting the CWC business objectives.
What You´ll Do
- Manages SDLC (Software Development Lifecycle), implementation, integration and Tier 3 support, according to current industry best practices, for the IT component of all OSS solutions across CWC ClusterCos (including, but not limited to, requirements analysis, application configuration, documentation, vendor management).
- Collaborates with IT Operations, DTO and Change Management on various requests (including, but not limited to, agreeing the scope and functionality of the change requirements to be implemented, developing the detailed design and estimating the effort for configuration).
- Collaborates with DTO & QA on the release of solutions under scope (including, but not limited to, project planning and tracking, knowledge transfer, test support, bug fixing and documentation).
- Implements and enforces SOX GITC controls pertaining to applications and processes under scope.
- Develops and tracks budget pertaining to applications and processes under scope.
- Manages operational component for vendors of OSS platforms (including, but not limited to vendor governance, KPIs definition and monitoring, performance reviews, relationship management).
- Contributes to IT roadmap and architecture definition.
Knowledge & Experience
Preferred education/ qualifications:
- Bachelor level, Information Technology and/or comparable technical engineering degree.
Experience:
- Ideally educated to degree level or alternate appropriate industry experience.
- Demonstrable experience of working in a large telco in a complex operational environment managing cross-functional teams.
- Proven experience engaging effectively with senior level management.
- Proven experience in managing diverse and geographically distributed teams.
- Experience and appreciation of working in a customer focused environment essential.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we're growing. We're excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
Applying here
We want to make your application process as simple and streamlined as possible.
Here's what you can expect when you apply:
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1. Your initial application
Once you've found a job that's right for you, follow the instructions on screen and submit the information required.
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2. Our first review
One of our Talent Acquisition Consultants will review your application and reach out to you if we think you're a good fit.
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3. Your interview
We'll arrange a time for us to meet virtually or in person. Depending on the role and market, there may be more than one interview.
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4. Job offer
If you're successful in the interview process, we'll get in touch with you to make a job offer.
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5. Onboarding
If you accept our offer, we'll arrange a date for you to join the team, with an onboarding session taking place in your first few weeks at the company.
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Sr Tier 3 Supp Liberty It Solutions Llc
Source: https://careers.lla.com/job/trincity/senior-engineer-operations-support-systems/24029/16234901008